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Terms and Conditions - VITA North America

Our sales and deliveries shall be made exclusively in accordance with the following terms and conditions (“Terms”). The Buyer shall agree to the validity of these Terms - also for any future transactions - upon placing an order, yet no later than upon receipt of our goods or other services.

Orders 

VITA products are available through distribution partners or from VITA North America depending upon product category. Orders placed with VITA North America may be fulfilled by the distribution partner of your choice. Some items may be available by special order only and may be shipped separately from your original order. In all cases, efforts will be made to consolidate shipments.

Price and Terms of Payment 

Prices for products are those in effect at the time of purchase. All prices are subject to change without notice. All orders, shipments and deliveries at all times shall be subject to the approval of buyer’s credit by VITA North America’s Finance Department. Acceptable terms of payment are ACH (electronic payments), net 30 with approved credit, credit card (limitations or fees may apply). Taxes - The buyer will be responsible for all applicable sales, excise and GST taxes which will be added to the sale price on each invoice and are due and payable on the same terms as the sales price. For tax exemption, the buyer must provide suitable documentation of tax exempt status.

Shipments  

Products and equipment are sent via ground carrier unless otherwise specified by customer. Buyer is responsible for shipment and handling charges, FOB Yorba Linda, California, or in some cases, direct from VITA Germany. Products should be inspected immediately upon receipt and any damage should be communicated to the carrier at time of delivery. Claims for shortages or shipment errors must be reported to VITA North America within seven (7) business days of invoice date to be eligible for credit or adjustment.

Title and Risk of Loss 

Title of the product and/or equipment passes to the buyer at the time of shipment. Buyer assumes all risk of damage to or loss or destruction of the product and/ or equipment shipped, and no loss, injury or destruction of the product and/or equipment shall release buyer from buyer’s obligations to VITA North America.

Return Policy 

No returns will be accepted without prior authorization from VITA North America. Products received without prior authorization may be returned at the customer’s expense. Conditions below:

VITA Products (Non-Teeth) 

Except as indicated below, consumables may be returned within thirty (30) days of the date of shipment.

  1. The buyer obtains a return authorization number from VITA North America. Return authorization number is placed on the outside of return shipment and a copy of invoice should be included.
  2. The product is unused, in resalable condition, in original packaging, unmarked, with seals and labels intact.
  3. The product is returned with shipping costs and insurance prepaid, at the buyer’s expense to:

U.S. Customers
VITA North America,
22705 Savi Ranch Parkway, Suite #100,
Yorba Linda, CA 92887

Canadian Customers  
Vita North America Canada
C/O Garden City Logistics
6045 Progress Street
Niagara Falls, ON L2G 7X1 Canada

If the above conditions are met and if in VITA North America’s reasonable judgment the return is due to a defective product and/or equipment or VITA North America’s error, the product or equipment will be exchanged or a full credit or refund will be issued, at VITA North America’s discretion.  For any returns received between thirty-one and sixty (60) days after the date of shipment, a restocking charge equal to 15% of the value of the return will be deducted from the credit or refund. No returns will be accepted later than sixty (60) days from the shipment date.

Denture Teeth 

Return of full sets of denture teeth may be returned for exchange. Full set exchanges will be provided at full value on a card for a card basis. (See Return of Broken Sets) Only currently available teeth in VITA North America’s product line may be exchanged. Value for full and return of broken sets exchanges may only be used to offset future teeth orders. Value of exchange must be used within 90 days or forfeited.  Value of exchange is non-refundable.

Return of Broken Sets 

The exchange amount for broken sets will be determined by multiplying the number of teeth remaining on each card by the exchange credit of 90% per tooth based on the purchase price.  To be eligible for exchange, teeth must be:

  • Currently available in the VITA North America product line
  • Be on their original card (Loose teeth not accepted)
  • Clean, not adjusted or exhibit grinding marks


No Return of Certain Products 

Special order products and custom products (including custom packaging), custom equipment, products requiring temperature controlled storage, products within 12 months of their expiration date, opened chemical products, hazmat items, shade guides in packaging with broken seals, DVDs, CDs and books may not be returned.

LIMITED WARRANTY AND LIMITATION OF REMEDIES: VITA North America WARRANTS ALL PRODUCTS AND EQUIPMENT TO BE FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE AND MAINTENANCE. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, AND THERE IS NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE BUYER’S EXCLUSIVE REMEDY AND VITA NORTH AMERICA’S SOLE OBLIGATION UNDER THIS WARRANTY IS LIMITED TO ONE OF THE FOLLOWING, AT VITA NORTH AMERICA’S SOLE DISCRETION: REPLACEMENT OR REPAIR OF THE PRODUCT OR A REFUND OF THE PURCHASE PRICE. VITA NORTH AMERICA SHALL NOT BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES. THE BUYER’S CAUSE OF ACTION FOR BREACH OF ANY WARRANTY WILL BE BARRED UNLESS VITA NORTH AMERICA RECEIVES WRITTEN NOTICE AT THE ADDRESS SET FORTH BELOW WITHIN THE APPLICABLE WARRANTY PERIOD. To make a warranty claim, written notice of an alleged defect or other breach of warranty should be sent to VITA North America at 22705 Savi Ranch Parkway, Suite #100, Yorba Linda, California 92887 within the applicable warranty period.

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